I hired interns to force me to blog…and it’s working!

Every day is different in startup life. My title may be community manager, but I wear many different hats throughout the day. It’s been a crash course on every aspect of the business, and there is no better way than to learn by doing. But one thing I have not been doing, is blogging.

What happens when your straightener breaks: 54/365

Shame on me! I am on blogs all day long, reading, learning, commenting, sharing…other times I’m running tests in WP-Admin, trying new plugins, attempting to change the CSS. So why don’t I spend some of that time on my own blog, to share my knowledge and experience with my community? Because there aren’t enough hours in the day!

Luckily, that is about to change, as I now have three awesome interns on the Livefyre Community Team. Each one of them jumped right in without me even telling them what to do! I can already tell I will be learning as much from my team as they will with me.

To my team (I say team a lot, but that’s ok because we’re all working together as one):

I’ve had a lot of different jobs and internships in my short life and one of the worst things is busy work. Sorry guys, you aren’t getting paid, but that means it’s my responsibility to make sure you getting more than just another job on the resume. I want you to come away with a developed personal brand, skills in managing communities, and network of people in the field.

Aaron (theSTOVE) and Sujin (Sushi) both have blogs and regularly add content. Jeremy (JMattHicks) just started his blog and has already written several thoughtful posts. I better start to practice what I preach! I finally figured out the best way to do that. If I’m going to share my tips and tools that I use for community management, why don’t I share them with everyone? Every blog is a teaching mechanism, a place where people can come to learn from my trial and tribulations. So I’m starting (or restarting) right here, right now.

The best thing about blogging though, is the conversation. The main thing I’m teaching my team is that the best way to learn is by getting involved in online communities and learning from peers. That’s why I want you to share your thoughts right here on my blog. They say it takes a village to raise a child. Let’s build this community to raise us all, because we are never done growing, and I hope I always have some youth in me.

So let’s start the conversation. What advice do you have for my team, just starting fresh as community managers? What was the one thing you wish someone told you at the beginning?

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This is great Jenna! I love that you're getting into blogging AND empowering your interns to do more. They maybe don't know it now, but soon they'll realize the value in what you're letting them do, as so many internships are just about being a gopher. Good luck to you and your interns on this new blogging adventure! can't wait to read more :)

Nice post Jenna! Thanks for the shout out. Can't wait to read more content from everyone on the team!

P.S. That's a lot of hats!

Ricardo Bueno 97 pts

Always be connecting! Not in a "check out my product NOW!" kinda way but in a "have fun and engage like you would a friend" kinda way. That wins over prospects and customers over big time! Be there, be present and show 'em that you care.

jennalanger 711 pts

RicardoBueno That's great advice. Part of being a community manager is connecting personally as well as professionally. We're here to help the users, not to market or sell to them. And it makes a huge difference if the communication is made in a timely manner.

ben 110 pts

Our intern slave labor force will soon take over the world.

Sushi 147 pts

ben You're on to my plan! I must be more discreet.

jennalanger 711 pts

ben I'm not sure if I should burn your comment or not... they aren't slaves, but the will take over the world ;)

JMattHicks 1740 pts

ben Yes. EXACTLY why I'm here. Community Management? More like, Entire World Management.

theSTOVE 47 pts

ben [insert intern evil laugh here]

Sushi 147 pts

I'll wear the fedora, thank you. Doesn't blogging come with working at a place that builds a comment system? I'd think that'd be in the job description. :)

And you're right; there aren't hours in a day. That's why most of my posts are written between 11pm and midnight. It's about making time.

jennalanger 711 pts

Sushi Yep, blogging is definitely part of the job description, and luckily now that I have three more people helping me with the rest of my tasks there is more time for writing! And sometimes my comments are so long they could be blog posts :)

JennPedde 9 pts

This is great Jenna! I love that you're getting into blogging AND empowering your interns to do more. They maybe don't know it now, but soon they'll realize the value in what you're letting them do, as so many internships are just about being a gopher. Good luck to you and your interns on this new blogging adventure! can't wait to read more :)

jennalanger 711 pts

JennPedde Thanks Jenn! When I was applying for jobs I had an online portfolio and employers really responded to that. I set that up in my own time, and I think it's one of the best ways to establish an online persona. It's so easy to say I don't have the time, but if it's important for my team to do it, it's important for me as well. Especially since I'm working with a community of bloggers, I need to be part of the community as well.

Rohan 38 pts

I would just advise any aspiring bloggers to write from the heart. Social Media allows you to find people with shared passions. Remember also that you don't have to agree with someone to have an opinion and vice-versa ... debate and discussion go hand in hand.

Great post Jenna.

jennalanger 711 pts

Rohan Thanks for the advice Rohan. I completely agree that it is all about heart. Setting up this intern program is really making me examine my mission and values as a community manager. Instead of just sharing this with the interns I thought it was better to share my views publicly - as a resource to others and a reminder of my passion for the industry.

This blog is a perfect platform because I can be personal and use emotional words, because it is my sanctuary to share with others. Thanks for being a part of my community from the beginning!

JMattHicks 1740 pts

Rohan jennalanger You gotta keep an eye on this Rohan guy...he's a Redskins fan...

Ha ha j.k. Rohan is the man!

JMattHicks 1740 pts

I have ALWAYS wanted my own village to raise me. Seriously. Like, how the Native Americans raised their children? That's so awesome.

But great post Jenna. I couldn't be happier to be working with and learning from you! I can't wait to see what else I learn in the on coming weeks!

jennalanger 711 pts

JMattHicks You continue to impress me Jeremy. Already 2x the Twitter followers since you started and several great blog posts. You're keeping me on my toes, keep on rockin!

theSTOVE 47 pts

Nice post Jenna! Thanks for the shout out. Can't wait to read more content from everyone on the team!

P.S. That's a lot of hats!

jennalanger 711 pts

theSTOVE Lots of hats is right, welcome to the startup world! And if you want to wear any of mine, feel free to ask, it's all about learning by doing!

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